Privacy Policy

Confidentiality and Security

Please read this Privacy Policy carefully before accessing, browsing, creating an account, or using the Website, Listings, or Services. By using the Website, you confirm that you understand and agree to the Company’s Terms and Conditions and the practices described here.

This policy explains what personal information we collect, how we use it, when we may share it, and the safeguards we use to protect it.

1. Scope

1.1 This Privacy Policy applies to the Company Website, Listings and Services.

1.2 By accessing or using the Company Website, Listings or Services, you consent to the collection, storage, use and disclosure practices described in this Privacy Policy and our GDPR notice.

1.3 We may update the Website policies and legal documents from time to time to reflect legal, operational or technical changes.

1.4 Please review the legal sections of the Website regularly so you stay informed about any updates.

1.5 Changes become effective when they are posted.

2. Personal Information We Collect

2.1 The Company may collect and use information about your use of the Website, Listings and Services, including how often you use them, how long you use them, the pages you view, the links you click, the searches you perform, the site you visited before ours, the site you visit after leaving ours, and your IP address or device details.

2.2 The personal information we may collect includes, but is not limited to:

2.2.1 Personal identification information such as your full name, date of birth, age, nationality, gender, signature, utility bills, photographs, phone number, home address and email address.

2.2.2 Official identification information such as your tax ID number, passport number, driver's licence details, national identity card details, photo ID cards and visa information.

2.2.3 Technical identifiers such as geolocation and tracking data, browser fingerprint, operating system, browser name and version, and IP address.

2.2.4 Usage data such as survey responses, information provided to our support team, public social networking posts, authentication data, security questions, user ID, clickstream data and data collected through cookies and similar technologies.

2.3 The Website uses cookies and similar technologies to collect and store information about your use of the site. A cookie is a small data file transferred from your device for record-keeping purposes.

2.3.1 For example, one cookie may allow the Company to recognise your browser, while another may store your preferences and other information.

2.3.2 You can decline cookies, but doing so may limit certain parts of the site and Services or prevent them from working properly.

2.4 The Website and Services may include third-party advertisements and other third-party content. Those third parties may collect information about you or your activity across other websites over time through your use of our Website. Their use of that information is subject to their own privacy policies. However, credit or debit card details and personally identifiable information will not be stored, sold, shared, rented or leased to third parties.

2.5 Some advertisements on the Website are selected and delivered by third parties such as ad networks, advertising agencies, advertisers and audience segment providers. These third parties may collect information about you and your online activity on this Website or other websites through cookies, web beacons and similar technologies to understand your interests and show tailored advertisements. We do not control the information these third parties collect, and their practices are not covered by this Privacy Policy.

3. How We Use Information

3.1 The Company may use your personal information for a variety of business purposes, including:

3.1.1 Administering the Website, Listings and Services,

3.1.2 Promoting our Listings and Services to you,

3.1.3 Personalising the Website, Listings and Services for your use,

3.1.4 Enabling your access to and use of the Website, Listings and Services,

3.1.5 Publishing information about you on the Website for marketing and promotional purposes,

3.1.6 Delivering services, purchases or competition prizes you have won through the use of the Website, Listings and Services,

3.1.7 Collecting payments from you,

3.1.8 Sending you marketing communications,

3.1.9 Sending email communications, newsletters and other correspondence to which you subscribe,

3.1.10 Sending you information about listings or services we think may be of interest to you,

3.1.11 Collecting and analysing usage statistics from our site in a way that does not personally identify you,

3.1.12 Improving your browsing, navigation and overall user experience on our Website,

3.1.13 Notifying you of upcoming competitions and promotions,

3.1.14 Using information about fraudulent or criminal activity related to your account to help prevent fraud or crime.

4. Sharing Information with Third Parties

4.1 We may share your information with the following third parties:

4.1.1 Our subsidiaries and holding companies,

4.1.2 Couriers and delivery service providers in connection with your order,

4.1.3 Buyers and prospective buyers of our business or any asset we may sell,

4.1.4 Law enforcement, government bodies, regulators and other parties when we are legally required to disclose your information,

4.1.5 Third parties where disclosure is necessary to exercise or defend our legal rights, property or safety, or the rights, property or safety of others. This includes disclosure to detect and investigate illegal activity or breaches of any agreement with you,

4.1.6 Our advertising partners and marketing service providers that we engage to promote listings, competitions and special promotions. We will not provide your personal information to third parties for direct marketing without your express consent,

4.1.7 Providers of statistical services used to compile user and behaviour statistics. Users cannot be personally identified from this information.

5. Payment Information

5.1 The Company may use a third party to process and verify credit cards for billing purposes. This requires us to share your name, credit card number, expiry date and billing address with the card processor.

5.2 When processing a payment, the Company will also obtain information about the amount paid and other transaction data.

5.3 We may transfer or disclose payment information to a third party only to the extent necessary to complete the payment or where we are legally required to do so.

6. Transaction Information

6.1 For all Users, we collect transaction information such as order activity.

6.2 We monitor transaction data for suspicious activity, fraud protection and dispute resolution.

7. How We Protect Your Data

7.1 The Company takes reasonable organisational and technical measures to prevent the loss, alteration or misuse of your personal information.

7.2 The Company stores personal information on secure servers and takes commercially reasonable steps to protect the data you provide.

7.3 Information relating to electronic transactions conducted through this Website is protected using encryption technology consistent with industry best practices.

7.3.1 However, please note that our Website, Listings and Services rely on software, hardware and networks that may, from time to time, experience security issues or other problems beyond our control and that may affect the security of user information.

7.4 The Company cannot guarantee that any information will be completely secure from unauthorised access because of the nature of the internet and the involvement of third parties. Any information you submit to the Company is at your own risk.

8. Cross-Border Transfers

8.1 Information collected by the Company may be stored, processed and transferred between any of the countries in which the Company operates in order to use that information in accordance with this Privacy Policy.

8.2 Any personal information you submit for publication on the Website will be published on the internet and may be available worldwide.

8.3 You agree to such cross-border transfers of personal information.

9. Records

9.1 The Company reserves the right to monitor all online sessions and exchanges between Users for quality control, technical support and other business purposes.

9.2 The Company may record online and offline communications in any form to help resolve disputes and potential complaints.

9.3 Records may also be used to improve the Service, build a support knowledge base and conduct internal market research. Recorded data will not be linked to personally identifiable data about individual customers.

10. Cookies

10.1 A cookie is a message sent to a web browser by a web server. The browser stores the message in a text file. Cookies are mainly used to identify users and help prepare customised web pages. Using cookies on the Website is not linked to personally identifiable information while you are on our site and will not infringe on the privacy of our customers.

11. Minors

11.1 Our Websites are not intended for persons under 18 years of age ("Minors"). The Company will take appropriate steps to delete any unauthorised personal information collected from a child if it discovers that the information was collected inadvertently.

11.2 All Users must be at least 18 years old to register for a Company User membership.

11.3 Users who are under the age of majority in their state, province or country of residence must provide signed consent from a parent or legal guardian.

12. Security

12.1 This Website takes every precaution to protect user information. When a user submits sensitive information through the Website, that information is protected both online and offline.

12.2 When our registration form asks for sensitive information such as a credit card number, the information is encrypted and protected using strong encryption software.

12.3 The Company continually monitors the Website and related sites to ensure issues are addressed and the platform remains secure. If we suspect a problem, we will promptly pass relevant information to law enforcement.

12.4 All employees are required to stay up to date on our security and privacy practices, with quarterly reviews and additional updates whenever new policies are added.

12.5 The servers that store personally identifiable information are kept in a secure environment. Where required by law, we may disclose certain user information to law enforcement officers.

13. Scam Prevention

13.1 The Company is not responsible or liable for any scam.

13.2 Users should not communicate or conduct business outside the Website or the Company's systems in order to reduce the risk of scams.

13.3 Using common sense, trusted sources and preventive measures will help you stay safe online.

14. Third-Party Links

14.1 From time to time, we may include links to third-party websites such as our partners, service providers, stockists, retailers and affiliates. If you click those links, please note that we are not responsible for their policies. It is your responsibility to read their policies before you choose to engage with those websites.

15. Identity Theft

15.1 The Company is not responsible or liable in the event of identity theft.

15.2 Users should not communicate or use any methods outside the Website's systems to reduce the risk of fraud.

15.3 Using common sense, trusted sources and preventive measures will help you stay safe online.

15.4 If you believe you may be the victim of identity theft, contact the relevant authorities and your financial institutions immediately.

16. Your Rights

16.1 By using our Website, you agree to this Privacy Policy and GDPR notice.

16.2 If you do not want your personal data to be used as described in this policy, you may write to us at: [email protected].